Using Spyderworks connections
These terms cover the connections Spyderworks builds and runs for a business. They link the business's own system (its ERP) with QuickBooks Online (the Spyderworks Bridge), Microsoft 365 email, AI assistants such as Microsoft 365 Copilot, and WhatsApp Business. If your business has a signed agreement with Spyderworks, that agreement comes first. These terms fill in anything it doesn't cover.
1. Who can use them
The connections are for businesses Spyderworks has set them up for, and for the people those businesses give access to. Whoever connects a service must be allowed to connect it for the business.
2. What they do
- QuickBooks Online: sends the invoices, credit memos and supplier bills made in your own system to QuickBooks, and brings payment status back.
- Microsoft 365 email: reads the shared order inbox and puts draft replies in each person's own Outlook Drafts.
- AI assistants (Microsoft 365 Copilot and others): let the assistant your business chooses read and act in your own system, as each signed-in person.
- WhatsApp Business: reads messages to your business number and turns requests into drafts.
The full details are in our privacy policy.
3. Your part
- Keep the subscriptions the connections need: a paid QuickBooks Online plan (Intuit's free plan can't connect outside apps), and Microsoft 365 and WhatsApp Business where you use them.
- Keep the list of people with access up to date.
- Check drafts before they go out. Quotes, orders and replies prepared by software or AI are drafts until a person approves them.
- Check what's posted to your books, as you would any entry. Your books remain your business's responsibility, and your accountant's.
- Tell us promptly if something looks wrong.
4. Our part
- We build and run the connections with care, and keep them secure as described in our privacy policy.
- We fix errors they cause as quickly as we reasonably can.
- We tell you before we make a change that affects what a connection does.
5. Your licence
While your business works with us, Spyderworks gives your business a non-exclusive, non-transferable right to use the connections for its own operations. You may not resell them, copy them, or let another business use them. Spyderworks keeps ownership of the connections' software.
6. Other companies' services
- QuickBooks (Intuit), Microsoft 365 and Copilot (Microsoft), WhatsApp (Meta) and Claude (Anthropic) are other companies' products. Their own terms apply to your use of them.
- Any of them can change or limit how outside connections work. If that happens, parts of a connection may stop until we adapt them, and we tell you.
- Spyderworks isn't affiliated with or endorsed by these companies.
7. What we don't promise
Beyond what your agreement with us says, we provide the connections as they are, and don't promise they will never fail or never be unavailable. We aim to keep them running and to fix problems fast.
8. Limit of liability
To the extent the law allows:
- Spyderworks' total liability for the connections is limited to the fees your business paid us for the connection in the 12 months before the claim.
- We aren't liable for indirect or consequential losses, such as lost profits.
9. Ending
- You can disconnect any connection at any time.
- We may pause one if that's needed to protect your data, or if the other company requires it, and we tell you why.
- What happens to your data then is in our privacy policy.
10. Changes to these terms
We post any change here with a new date, and tell the businesses we work with before it takes effect.
11. Law
These terms are governed by the laws of the State of New Jersey.